Frequently Asked Questions (FAQs)
If you have questions about your loan with Castle & Cooke Mortgage, LLC and would like to speak to someone, please call us at 855-630-2619. Our Homeowner Care team members are available Monday – Friday 8:30 am – 8:00 pm ET and our Ally department is available Monday – Friday 8:30 am – 8:00 pm ET.
Accessibility & Language Access
Home Equity Line of Credit (HELOC) Servicing Fee Schedule
Servicemembers Civil Relief Act (SCRA)
Mortgage Recast
What is a Mortgage Recast?
If I recast my mortgage, will my monthly payment remain the same forever?
Is there a minimum lump-sum requirement?
Yes, a minimum lump-sum payment of $10,0000 is required. The payment can be submitted as:
- • A single lump-sum payment, or
- • Multiple principal reductions totaling at least $10,000, received within a three-month period, starting from the date the recast request was received
Is there a processing fee?
Are there specific eligibility requirements to qualify for a recast?
Yes.
• Recasts are available for Fannie Mae and Freddie Mac conventional loans only.
• Recasts are not available for FHA, VA, or USDA loans.
• Some investors may permit only one recast within a 12 month period.
• Recasts are limited to first lien mortgages; second liens are not eligible.
• The account must be current, with no delinquencies or active bankruptcy.
• The loan must not be in an interest only period.
• For Adjustable Rate Mortgages (ARMs), there must be no interest rate change scheduled within the next 30 days.
• All outstanding fees must be paid in full prior to recast approval.
• The loan must not be scheduled for servicing release within the next 15 days.
Why are interest only and adjustable-rate mortgages ineligible?
Which part of my payment will a recast affect?
- • Escrow payments (taxes and insurance) remain unchanged.
- • If you have an ARM, future rate adjustments may still affect your monthly payment.
- • You may be eligible for PMI removal following the recast, subject to appraisal and balance criteria. This is a separate request. Please reach out to our Homeowner Care Team at 855-630-2619 anytime Monday – Friday 8:30 am – 8:00 pm ET with further questions regarding PMI and escrow.
How do I request a Recast?
To initiate a recast request, please contact our Homeowner Care Team at 855-630-2619 Monday – Friday 8:30 am – 8:00 pm ET.
- • Your request will be forwarded to the Special Loans team.
- • You’ll receive amortization schedules based on your curtailment amount.
- • Once the payment and fee are received, a Recast Agreement will be mailed.
- • Once the notarized and executed agreement is returned, system updates will be completed, and a new billing statement will be generated to reflect the new payment.
- • Please anticipate a 45-90 day processing time depending on documentation and investor cutoffs.
Where do I send my payment?
Please remit your principal reduction and fee either via mail to:
Castle and Cooke Mortgage LLC
Attn: Special Loans
3138 E Elwood Street
Phoenix, AZ 85034
You may also utilize the following wire instructions to remit the principal reduction and fee:
BANK NAME: Servbank
BANK ADDRESS: 3201 Orchard Rd. Oswego, IL 60543
BENEFICIARY: Servbank Payment Clearing
ABA ROUTING NUMBER: 071993214
CHECKING ACCOUNT NUMBER: 10000207844
SPECIAL INSTRUCTIONS: Loan Number/Recast